Business tourism (MICE)
MICE stands for the area of the business tourism industry associated with the organization and conduct of various corporate events. The concept of MICE comprises four fundamental directions: Meetings – corporate meetings, presentations, negotiations, etc., Incentives – incentive or motivational tours and programs, team-building, staff training, corporate holidays, Conferences – conferences, congresses, assemblies, forums, seminars, etc., Exhibitions – exhibitions, image events (festivals, charity concerts, etc.), PR events, and press tours.
Our main priority is the interests of clients that we value above our own. We make every possible effort to meet the requirements of customers with the highest possible level of quality and efficiency of services provided. Corporate tourism with the company Skinny Rabbit – profitable, convenient and safe!
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Mark Odinson
Let Numbers Talk
Planning travel routes
Our team will do its best to provide you with the perfect detailed traveling route that fits your demands and suits you best! We try to consider each request and our customers’ feedback, think over the best logistics to offer. This way you’ll enjoy each day and every hour of your trip while the traveling route itself will be the best one.
We provide the most optimal domestic routes and transfers between destination points for your business trips by air, trains, buses, cars including sea or river transport. Making this choice is up to you!
Planning business trips
Thinking over every aspect of a business trip is a definitely quite hard puzzle to solve. We are willing to offer the best solution for a one-person or an entire delegation trip. Finding hotels, booking tickets, choosing transfer routes that suit you best is the major target to provide our customers. Nothing to worry about for all your wishes will come true. Contact us is the first step you should make.
Booking services
It’s up to our team to check, monitor and inform you about best flights, tariffs, seats, connections available on short notice. Everything will be arranged in no time. Leave booking and payment issues for us. We’ll do our best.
Transfer and transport services
All kinds of transfer services are at your disposal. We’ll take you to and back from the airport and arrange a domestic transfer on any transport you prefer if needed. Knowing this in advance will save your time and money for all that’s left is to enjoy your trip in comfort.
While traveling, renting a car of any class with a daily or hourly payment option is the only thing you should think over.
Get in touch, feel free to share us your trip schedule and requirements and we’ ll provide you with the best travel route in turn.
Translation services
There is no point to worry if you experience trouble speaking foreign languages. Our team will offer the best interpreter for any language pair to escort you in any country and take part in all constructive negotiations with your partners.
Concierge services
Our concierge will meet all your expectations. No meaningless questions and delays to follow. All your demands will be fulfilled on time with great care. Any issues you face while on a trip our staff will deal with. Note that your privacy is our top priority.
Business event services
We’ll help you arrange and lend a hand on all the business events you plan the conference, forum, presentation, training, seminar, round table, exhibition. Our team will accompany you and offer professional support on any stage of your trip. Besides, the most unusual and elite places for our business event will be provided on short notice if needed.
Exhibition equipment and accompanying materials:
If your company got own pavilion or section to represent at the exhibition then you have to arrange a bunch of accompanying materials and special equipment. Sometimes the best way to cope with this is to rent it. We’ll provide you with everything needed or will help you to deliver all your stands, racks, advertising objects, and other equipment to the exhibition venue.
Positioning your products or services is the first thing that should be on your mind.
Cultural program
Culture and entertainment are other things you should think over while on a trip. Booking a restaurant, theatre tickets, a tour, do some shopping or visit a concert at a stadium with your partners and guests in any city will positively affect any business. Be sure to know that if needed we’re all-in.
General issues
In case of one-time payments, a contract for air ticket sale is not concluded, as a rule. Paying the invoice, you accept the terms of purchase and sale of air tickets, terms of services published on the website of the airline company.
If, for any reason, you need to sign a contract to pay the invoice, you can download and fill out a Long-Term Customer Association Agreement. You need to read the contract, print two copies of it, sign, stamp and send them to the address
To make changes to an order or booking, you need to contact the store where you made the order or booking (airline, online store). The “Invoicebox” Team does not make such changes.
What happens, when I transfer money without specifying the account number?
Such payment will not be accepted, the money will be returned.
To check the status of your payment or refund, use the account management page. For account information, you will need an account number or mobile phone number.
If you have any difficulties with receiving the invoice by e-mail or SMS:
- If you pay the invoice as an individual, please go to the payment page via the link from the email or SMS. Account information is always available on the payment page;
- If you pay the invoice on behalf of a company:
- Please note, when the deadline for payment of the order for your account established by the service provider (airline, online store, and etc.) is less than 48 hours, then to receive an invoice for payment by bank transfer, you need to make a guarantee blocking of funds on your bank card, or use system “Online access”. Up to this point, the invoice will not be provided;
- When you are unable to read the invoice file in PDF format attached to the email, please go to the payment page via the link from the email. On the payment page, you can always download the invoice file or print it.
To make changes to an order or booking, you need to contact the store where you made the order or booking (airline, online store). The “Invoicebox” Team does not make such changes.
When you pay by bank transfer on behalf of a company before the weekend or holidays and there is a possibility that your bank does not have time to debit the correspondent account, you can use the following options:
- Extension of the invoice payment term is available on the page. To extend the payment term, you should enter your bank card details. The system will block the guarantee payment, and the ticket will be issued within an hour. Funds on the card will be unblocked after payment of the invoice;
- Make a purchase using “Online access” system. Additional information about the service is available on the website;
- You can also pay the invoice by the alternative methods on the payment page.
Payments through self-service terminals (without identification) can be made for a maximum amount of RUR 15,000. When the amount of payment is more than RUR 15,000, we recommend you to make the payment at any office of VTB24 Bank. This is a reminder that division of a single large payment into the amounts of RUR 15,000 is illegal.
When you are notified of a partial invoice payment, you should make an additional payment according to the amount specified in the notification. The amount of the additional payment can always be found in the information letter sent to you at the email address specified in the order or booking.
Notification of late payment means that your funds arrived later than the payment deadline indicated by the store. Once you receive such a message, please:
- Contact the “Invoicebox” Support Team, send a copy of the payment order/cheque/payment receipt;
- If possible, create a new order or booking. Please note that the new order must contain the same set of goods/services, and cost. You should choose the same payment method;
When the order/booking was paid within the time specified in the invoice, but registration of the ticket or purchase has not happened, we will contact the store/airline and make every effort to restore your order/booking.
In case you need to make a refund, please inform the system Support Team.
Once you made a payment and received a notification, but the service was not provided to you, then:
- Contact the store and specify the reason for failure to fulfill obligations to you. In addition, check whether the store received information about the payment of your order;
- Contact the Support Team.
Pay special attention to the fact that the notice you received applies only to the invoice generated in system. Notification means that the payment period has expired in system. You can get up-to-date information about the status of the order/booking by contacting the service provider’s support team.
When you paid the invoice, but received a message about the expiration of its payment term, please:
- When you paid the invoice directly to the details of the supplier of goods/services (for example, upon receipt via Sberbank). In this case, you can ignore the invoice cancellation message. To confirm your order, please contact your goods/services provider;
- Make sure that the message contains the number of the invoice you paid. The most common question arises when several identical invoices for one order are generated for a customer. One invoice is successfully paid and the other is deleted. In this case, information about deleting the second (unnecessary) invoice should be ignored;
- When you pay the invoice via credit card online or via ATM, please contact the Support Team;
- When you paid the invoice via Internet banking, please contact the Support Team;
- When you paid the invoice via AliPay, please contact the Support Team;
- When you paid the invoice with electronic money, please contact the Support Team;
- When you paid the invoice through the cash terminal. First, make sure that you paid the invoice instead of recharging your wallet (for example, QIWI wallet) without further payment. Second, contact the Support Team; if possible, provide a copy of the payment receipt.
Refund and refund processing
To make a refund:
- You need to apply to the store (airline, online store, etc.) for a refund. Detailed information about the rules and procedure for applying for a refund can be found on the website of the store or by calling the store support service. Information on refund will come in “Invoicebox” system;
- If necessary, you will receive an e-mail request for bank details for the transfer of funds;
- 6. You can always check the status of your refund on the account management page.
The transfer of funds is carried out within 2 banking days after receipt of the order to refund and/or statement from the customer by “Invoicebox” system.
- When paying via the Internet banking systems, the refund is carried out to the same account, from which the payment was made;
- When paying through ATMs, cash terminals and bank counters, the return is carried out in a non-cash form to the account, specified by the payer in the application;
- When paying by bank card, the refund is carried out to the account of the card, from which the payment was made;
- When paying with e-money, the refund is carried out to the e-wallet.
Please note that the period of processing applications in stores may take from 3 to 20 days, in accordance with the rules (offer). When you have not received funds, please contact the Support Team.
Refunds are made only by wire transfer to a settlement account.
Once you do not have a bank account, you can use the account of your relative or friend. Please note that an application for refund in this case must be completed and signed by you (as the payer).
Refunds are made only by wire transfer to a settlement account.
Once you do not have a bank account, you can use the account of your relative or friend. Please note that an application for refund in this case must be completed and signed by you (as the payer).
To get to know the bank details for a refund, you need to contact your bank’s support service. Bank details should contain the following information: settlement account number (20 digits), identification code (BIC) of the bank (9 digits), full name of the settlement account holder. In some cases, the requirement of the bank is to specify additional details – bank card number. If you do not have a settlement account in a bank, the refund can be made to the account of your friends or relatives, but only upon a written application signed by the payer.
Refunds are made only by order of the store (online store, airline).
Once you have already applied for a refund to the store, and it’s been over 20 days, please:
- Check the status of your refund on the account management page;
- When the problem is not resolved, contact the Support Team.
To check the status of your payment or refund, use the account management page. For account information, you will need an account number or mobile phone number.
Blocking funds on a card ("Pledged payment")
When you have your funds on the bank card unblocked (unheld):
- Contact your bank and check, if there are any current card blockings;
- Once you confirm that the money on the card is not unblocked, please contact the Support Team.
Please note that depending on the bank issuing the card, as well as the terms of payment, the time of unblocking (unholding) of funds can vary from several minutes to several days.
In most banks, information about the blocking (holding) of funds is displayed as write-off. If you have any doubts, call your bank and specify was the blocking (holding) carried out or was it write-off of money? Once you are told that there was write-off, not blocking (holding), contact the “Invoicebox” Support Team.
Accounting, accounting documents, VAT, flight documents
n order to receive a copy of the payment receipt, please use the account management section.
In case of one-time payments, a contract for air ticket sale is not concluded, as a rule. Paying the invoice, you accept the terms of purchase and sale of air tickets, terms of services published on the website of the airline company.
If, for any reason, you need to sign a contract to pay the invoice, you can download and fill out a Long-Term Customer Association Agreement. You need to read the contract, print two copies of it, sign, stamp and send them to the address
According to Order of the Ministry of Finance of the Russian Federation No 03-03-06.4.99 dated 17.07.2007,
“…reporting documents to the accounting department of the organization for the used air ticket are: e-ticket itinerary receipt, original boarding pass»
Thus, in order for the accounting department to be able to correctly take into account the purchase of air transportation, it is necessary to print the itinerary receipt with a separate VAT line, and save the boarding pass.
You can re-obtain the itinerary receipt in one of the following ways:
- You can print it on the airline’s website by your own. To search for the itinerary receipt, you will need the booking number and the name of one of the passengers;
- You can contact the airline support service by the phone numbers specified on the website of the carrier. The itinerary receipt will be sent to the email address specified in the booking.
When VAT is not separated in the itinerary receipt received from the airline, please send us a copy of the receipt. The Support Team will send you the correct document to the email address specified in the booking.
Lost boarding pass is not restored. Once you lose your boarding pass, you need to contact the airline support service by the phone numbers listed on the carrier’s website and request a certificate on the executed flight. Certificate on the executed flight replaces your boarding pass.
To obtain the originals of the accounting documents, you need to click on the corresponding link in the email confirming your payment. In the form of request for accounting documents, you should specify the exact postal address to send the originals. You can also specify an e-mail address to receive the electronic version of the documents.
Once the payment confirmation email is deleted, go to the payment page or to the service page to request the accounting documents.
Please note that the invoice and the service acceptance act for air transportation are not issued.
According to para.7 of Art.171 of the Tax Code of the Russian Federation (hereinafter – TC of the Russian Federation), the amounts of the value added tax paid on expenses for travel to the place of business trip and back, accepted to deduction at calculation of the income tax of the organizations are subject to deductions.
Paragraph 1 of Art.172 of the TC of the Russian Federation establishes that tax deductions under Art.171 of the TC of the Russian Federation are made on the basis of invoices issued by sellers when the taxpayer purchases goods (works, services), or on the basis of other documents in cases provided for in paragraphs 3, 6-8 of Art.171 of the TC.
With that, on the basis of para.18 of “Rules of Keeping the Purchase Ledger Applied when Calculating the Value Added Tax” approved by Order of the Government of the Russian Federation of 26.12.2011 No.1137, when acquiring services of transportation of employees to the place of business trip and back, accountable forms or their copies with separated amount of the value added tax issued to the employee and included in the report on the business trip by them should be registered in the purchase ledger.
Letter of the Ministry of Finance of the Russian Federation dated 16.05.2005, No.03-04-11/112
“…travel document (ticket), in which the tax amount is separated can be the basis for acceptance of the amounts of the value added tax paid on services on travel to the place of business trip and back (departure and destination points of which are in the territory of the Russian Federation) to deduction, without the invoice. In this case, airlines and airline agents should not issue invoices when selling air tickets to the organizations issued to the employees on business.”
Letter of Department of the Federal Tax Service of Russia in Moscow dated 10.01.2008 No.19-11/603
“…when the air transport company provides services of carriage of passengers, provided with air tickets, invoices are not issued. Also, the air transport company does not issue invoices in case of sale of tickets to the public (including to legal entities for their employees) through other organizations (agencies), with which it has concluded Agency contracts.
“Tax legislation does not provide for invoicing by the air transport company when selling air tickets to the public (to legal entities for their employees), including through agencies (organizations), with which the air transport company concluded Agency contracts. Therefore, the agency (as an intermediary) is not entitled to issue invoices when selling tickets to the public.”
Letter of the Ministry of Finance of the Russian Federation dated 16.05.2005, No.03-04-11/112
“…travel document (ticket), in which the tax amount is separated can be the basis for acceptance of the amounts of the value added tax paid on services on travel to the place of business trip and back (departure and destination points of which are in the territory of the Russian Federation) to deduction, without the invoice. In this case, airlines and airline agents should not issue invoices when selling air tickets to the organizations issued to the employees on business.”
Order of the Ministry of Finance of the Russian Federation dated 17.07.2007, No.03-03-06.4.99
“…reporting documents to the accounting department of the organization for the used air ticket are:
* e-ticket itinerary receipt,
* original boarding pass
Example of accounting (accounting entries)
Selling tickets on behalf of airlines, the Agent actually sells other person’s services. Therefore, it has no obligation to separate VAT, as it is imposed on the airlines.
| Debit | Credit | Comments |
| 76. (60.) / contractor – AIRLINE | 51 | – payment of air tickets purchased by the organization to the Agent; – supporting documentation: payment receipt, agent’s report (USC LLC) |
| 20 (44, 26, 23, 25) | 76. (60.) / contractor – AIRLINE | on the basis of the presented itinerary receipt and boarding pass (after the carriage is executed) |
| 19 | 76. (60.) / contractor – AIRLINE | if VAT is not separated in the itinerary receipt |
Letter of Department of the Federal Tax Service of Russia in Moscow dated 10.01.2008 No.19-11/603
“…When the settlement documents contain no reference to the amounts of VAT presented to the taxpayer, total amount specified in these documents shall be included into the expenses considered at calculation of the income tax.”
“…when the air transport company provides services of carriage of passengers, provided with air tickets, invoices are not issued. In addition, the air transport company does not issue invoices in case of sale of tickets to the public (including to legal entities for their employees) through other organizations (agencies), with which it has concluded Agency contracts.
“Tax legislation does not provide for invoicing by the air transport company when selling air tickets to the public (to legal entities for their employees), including through agencies (organizations), with which the air transport company concluded Agency contracts. Therefore, the agency (as an intermediary) is not entitled to issue invoices when selling tickets to the public.”
Order of Ministry of Transport of the Russian Federation dated 08.11.2006, No.134
“Establish that the itinerary/receipt of the electronic passenger ticket and baggage check shall also be issued on the passenger ticket and baggage check approved as an accountable form or a document confirming the made payment of transportation issued on the approved accountable form or a check issued by means of control and cash equipment shall be issued in addition to the itinerary/receipt issued not as an accountable form.”
Information about the value of VAT comes from the airline/store. You can specify the principle of calculation at the airline. Contact information of the store/airline is provided on their website.
Once you did not request the reporting documents on the paid invoices, please complete the reporting documentation before you request the reconciliation act. As a rule, discrepancies arise due to the lack of reporting documents at the payer company.
To obtain the reconciliation act, you need to send your version in the electronic form to the Support Team and put “reconciliation act” in the subject line. In response, you will receive a reconciliation act signed by USC LLC.
When you need to receive the original of the reconciliation act, specify the exact mailing address of the organization in the letter.